The A-1 Freeman Moving Group Difference for Employee Relocation After conducting well over 1,000 interviews and reviewing our focus-group findings, we at A-1 Freeman Moving Group have discovered this first and foremost about what companies like yours value from a mover: You want to arrange your corporate relocation yourself. You want to make sure that your employees are given excellent care from us all through the move. You want an accurate invoice from us. You want honest reporting on the proficiency of our relocation services and how scrupulously we performed them. Because of this, we’ve created what we’ve named our “Silent” Employee Relocation Service. What it’s meant to silence is the unending barrage of information and update demands in addition to complaints companies like yours too frequently endure from their employees as a standard corporate move proceeds. And in fulfilling this silent service, we’ve taken pains to ensure that there’s nothing usual about a corporate move handled by A-1 Freeman Moving Group! Here’s How We’ve Set a Higher Standard Accountability Surely establishing ourselves as a key contact with your employees and making sure they know we assume personal responsibility for making their relocation an untroubled one Fulfilling each promise we make Acting as an extension of your business: an "on-staff" mover Offering precise definitions of our services and fulfilling your employees’ hopes Move Policy Management and Adherence Using our proprietary Move Management Technology to understand and enforce your relocation policy and thus reduce the number of calls you get from employees during the move Creating our client profile of your company, which describes just about every relocation feature, [prior to our consenting to perform the first move Constantly consulting the client profile in order to determine whether a specific move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in executing, requires us to "Call for Authorization", or is "Never Authorized" Making the effort to thoroughly understand you, our client, and your wants prior to our move relationship Keeping all the latest contact, policy, and contract data up to date and close at hand Employee Education Providing complete explanations of how we perform our services and what our Move Concierges will be responsible for Making a first call that explains ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families move Directing our Move Concierges to consult personally with your relocating families to learn of and understand their needs, review the move process, and give an exact estimate of their personal effects Communication Staying in constant communication with your relocating employees to keep superfluous calls from coming through to you Offering 24-hour-a-day Move Concierge assistance Putting move status updates online 24 hours a day Seeing that your Move Concierge communicates more than 70 times with you, your relocating employees, and others who’ll ensure your employees of having a pleasant relocation Continuing communication – even through final claims resolution, if such are presented Proactive Customer Service Taking full responsibility for keeping you and your employees fully apprised and reassured every step of the way Using our move management technology to catch credible predicaments before they arise Providing front-end employee education and communication to prevent misgivings and create peace of mind Responsiveness Making an introductory call to your moving employees within 24 hours Speedily returning calls to you and your relocating employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Fastidiously monitoring our overall quality and the quality of each and every A-1 Freeman Moving Group employee who engages with you and your employees throughout the move Following up after the move with a telephone survey of your relocated employees Reviewing and analyzing each phase of the move when it’s finished Posting the results of our review on your website – truthful results that let you hold our performance against your quality standards and help us concentrate on continual improvement Total Quality Control Providing it in a sincere belief tested by experience that the best way to keep your relocating employees from calling or emailing you with problems is not to have problems at all Assuring that we never lack extraordinary people ready to serve you wherever you are and wherever you’re going read what others have said about us Request a free quote