A Quality Move from a Quality San Antonio Moving Company

The quality of a move is just as critical as the price coupled with it, if not more. You should think before you leave your possessions to the supervision of San Antonio movers who aren’t keeping track of how sufficient their techniques are. That’s a problem waiting to happen and increases the likelihood of your items being damaged during transit. Here at A-1 Freeman Moving Group, we’ve got a huge emphasis on ensuring we supply our customers with the best San Antonio moving experience they can likely have throughout an already wild time.

customer service is critical in moving companies We accomplish this as a result our Quality Assurance Program. A huge portion of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we give out to all of our customers so that we can keep track of how strongly we did during our processes. It has questions that encompass every step in the process starting with the initial sales call all the way till the final delivery. This empowers us to get feedback straight from the individuals whose opinion is the most important, our clients!

We record all of these data points in an effort to get a look at a complete image of how we’re doing. If we notice that there’s a part that’s encountering some struggles, we’ll be able to fine-tune our method and solve the problem for the next time. By constantly developing our methods, we’re able to stay on top of the food chain when it comes to supplying dependable, first-rate customer service each and every time.

moving tools tape dispenser So when it comes to long distance moves, local moves, or any other moving requirements you have, be sure you’re working with a professional moving company that has a strong plan to maintain and increase the quality they deliver. A-1 Freeman Moving Group can help you with this, and you can get started with a completely free moving estimate.

Request a free quote